Jobs

Absa Bank Vacancies, October 2023

Absa Bank Tanzania Limited (ABT) is a commercial bank in Tanzania and a subsidiary of South Africa-based Absa Group Limited. ABT is licensed by the Bank of Tanzania, the country’s central bank and national banking regulator.

ABT was established in Tanzania in 1925. In 1967, it was nationalized and converted into the National Bank of Commerce, Tanzania’s largest bank by assets. With the liberalization of the economy in the 1990s, Barclays Bank Plc re-entered the country, resuming business in 2000. In 2017, Barclays Africa Group Plc was rebranded as Absa Group Limited, and Barclays Bank Tanzania Limited was renamed Absa Bank Tanzania Limited.

ABT offers a wide range of banking and financial services to individuals, businesses, and corporations, including:

  • Personal banking: savings and current accounts, credit cards, loans, mortgages, and insurance.
  • Business banking: current and savings accounts, loans, overdrafts, trade finance, and treasury services.
  • Corporate and investment banking: advisory services, capital markets, corporate finance, and mergers and acquisitions.
  • Wealth management: investment management, financial planning, and estate planning.

ABT has a network of over 60 branches and ATMs across Tanzania. It is also a member of the Absa Group Limited, which has a presence in 12 countries across Africa.

ABT is a leading bank in Tanzania and plays an important role in the country’s economic development. It is committed to providing its customers with innovative and accessible financial products and services.

Location

The headquarters and main branch of Barclays Bank of Tanzania Limited are located in Barclays House, along Ohio Street, in the city of Dar es Salaam, the financial capital and largest city of Tanzania. The geographical coordinates of the bank’s headquarters are: 06°48’40.0″S, 39°17’12.0″E (Latitude:-6.811111; Longitude:39.286667).

Commercial Relationship Manager at Absa Bank

Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

  • To manage and sustain a portfolio of Business banking customers, building long term relationships founded on efficient and reliable support for their business.
  • This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
  • The primary objective is to maximise risk-adjusted portfolio contribution.
  • The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase “wallet share

Job Description

  • Main accountabilities and approximate time split

Sales and Service: 65%

  • Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritised.
  • Conduct annual and if appropriate, interim reviews of customers borrowing facilities
  • Conduct annual and if appropriate, interim reviews with non-borrowing customers
  • Determine the key messages, e.g. agreed service standards, and negotiated pricing, relationship team contact points and new product changes, deciding upon the most appropriate communication method.
  • Deal with and find solutions to customer complaints
  • Determine the products that are most effective in meeting customer’s needs and be able to sell these at short notice both reactively and proactively.
  • Research, create and follow up a target list for potential new business.

Business Management 30%

  • Research, create and follow up on a target list for potential new business
  • Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
  • Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgemental information. (They will work with CMA and
  • CCM resources to construct credit applications).
  • Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.

Staff Management 5%

  • Day to day coaching and development of Corporate Service’ Assistants
  • Risk and Controls Objectives
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
  • Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
  • Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
  • Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
  • Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
  • Continuous and proactive engagement with regulatory bodies, unions where applicable
  • All mandatory training completed to deadline
Also Check  UNICEF Consultant Job Opportunity: Establishing WASH Electronic-monitoring Systems

Technical skills / Competencies

  • Relationship skills
  • Credit Risk skills
  • General Corporate skills
  • Communications skills

Knowledge, Expertise and Experience

  • Meeting customers’ needs
  • Business awareness
  • Business development
  • Managing Relationships
  • Innovative
  • Analysis and judgement
  • Personal Organisation
  • Adaptability
  • Decision making
  • Team results
  • Active listening

Absa Values

Absa Purpose Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

  • I drive high performance to achieve sustainable results
  • I’m obsessed with customer
  • I have an African heartbeat
  • I believe our people are our strengths

Education

Read Also Our Career Guide: Career Advice Tips for Job Interviews, Resumes & More
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

CLICK HERE TO APPLY

Securities Quality Control Officer at ABSA Bank Tanzania Limited

Dar es Salaam

ABSA Bank Tanzania Limited

Absa Bank Tanzania Limited, formerly Barclays Bank Tanzania Limited, is a commercial bank in Tanzania and a subsidiary of South Africa-based Absa Group Limited.

Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

Securities Unit is a unit within the Credit Risk Department responsible for the following:

  • Quality Control of Securities and Facility related documents,
  • Drafts of various security and facility Documents
  • Issuance of Security Confirmation Certificate, safe custody of securities and their discharge subject to obtaining Security Approval
  • Dual Control of Security Strong room and fireproof cabinets as a primary custodian.
  • General Management of Security & Facility Documents including Log in and discharge of Securities.
  • Maintenance of Security and Facility documents
  • Remediation of security & facility issues
  • Tracking with External Attorneys for Security Perfection.

Job Description

Main accountabilities and approximate time split

Preparation of Security & Facility Documents (90%)

  • Perform complete check of required documents for each instruction received and update the securities system diary.
  • Draft and Review of Securities, Facility, and related documents to ensure and ascertain their accuracy in line with the Credit Approval
  • Tracking, monitoring and follow-up with the Relationship Team/Managers on execution of documents by the client.
  • Follow-up with the Relationship Team/Managers for submission of auxiliary documents such as land rents, valuation reports, insurances etc. and upon receipt, update/liaise with RCU Manager responsible for the portfolio for record and monitoring purposes.
  • Manage the ‘’ Security Data Management System’’ (SDM) used as a Data Base and for issuance of Security Confirmation Certificate (SCC),
  • Monitoring and Tracking of security documents which are with External Attorneys for registration purposes.
  • Managing Security and Facility Logbook including log in all incoming securities/facilities and log off discharged securities.
  • Managing ‘’Security Discharge Register’’ by making sure that all discharged securities and related documents are noted in the discharge register and make sure that customers sign in the register.
  • Arrange for courier of security documents to the branch network or attorneys.
  • Update securities system after every step executed.
  • To liaise with different stakeholders in securities and facilities matters and ensure that securities and facilities prepared are always correct and in accordance with the laws.
  • Act as a Primary Custodian and Ensure dual control is maintained in the custody and discharge of security documents.
  • Performing any other responsibilities that may be assigned by Security and Documentation Manager.

Other Responsibilities (10%)

  • Management of ‘’Guard Books’’ including Proper Filing of Approvals for Security Discharges, copies of Title Deeds and Discharge forms.
  • Identify new and emerging risk associated with the documentation, execution, custody, and discharge of security documents.
  • File all correspondences received from different stakeholders.
  • Management of ‘’Invoices’’ raised by our External Attorneys by making sure that the same are communicated to the respective Relationship Manager and track for their full payments.
  • Identify new and emerging risk associated with the custody of security documents.
  • Management of Bank guarantee and Parental guarantee to ensure that the same are renewed/ extended before their respective expiry dates.
  • Management of our Weekly Track Report to ensure that all items remain current and ensure that proper escalation is done for challenging issues.
  • Risk and Controls Objectives Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
  • Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture.
  • Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
  • Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
  • Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future.
  • Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
  • Continuous and proactive engagement with regulatory bodies, unions where applicable
  • All mandatory training completed to deadline
Also Check  Driver Vacancies (Madereva) at MDAs & LGAs – 100 Positions

Technical skills / Competencies

  • Strong analytical skills
  • LLB Holder
  • Interpersonal & People management, team building and Leadership skills.
  • Communication including negotiation skills.
  • Time Management
  • PC skills
  • Strategic thinking

Knowledge & Expertise(Relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank’s products, services, and policies)

Essential

  • Detailed knowledge of corporate Business and risk products, policies, procedures, and services
  • Good understanding of business objectives for corporate and Local Business.
  • Good working knowledge of other products and services offered by Absa Africa.
  • Good understanding of the Risk Management business goals and objectives.
  • Good understanding of Collateral Managements.
  • Working knowledge of local regulations relating to lending’s.
  • Awareness of products and services offered by competitor banks.

Experience & Qualifications

Essential

  • Security Documentation
  • Credit Administration
  • Communication with particular emphasis on imparting difficult / unpopular decisions

Absa Values

Absa’s Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

  • I drive high performance to achieve sustainable results.
  • I’m obsessed with customer.
  • I have an African heartbeat.
  • I believe our people are our strengths.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Deadline: 2023-10-16

How to Apply :

CLICK HERE TO APPLY

Bancassurance Officer – Moshi at ABSA Bank Tanzania Limited

Kilimanjaro

ABSA Bank Tanzania Limited

Absa Bank Tanzania Limited, formerly Barclays Bank Tanzania Limited, is a commercial bank in Tanzania and a subsidiary of South Africa-based Absa Group Limited.

Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

Based in a branch, the role holder will have a responsibility for selling Bancassurance products and servicing customer needs on a proactive and reactive basis. The role holder will be required to meet minimum performance standards across service and sales meeting a minimum number of sales per week/month based on an appropriate product mix. The role is based in a named Branch, but the role holder will be expected to work in and support other local branches as and when required. The role operates using pre-programmed systems and well-defined procedures, but there may be times when the role holder must address unforeseen situations, escalating to more senior level as appropriate.

Job Description

Main accountabilities and approximate time split

Sales & service:95%

Pitching and selling all types of insurance products as per internal procedures and any other bank product or service assigned for sales as and when required.
Undertake customer service initiatives/requirements for face-to-face customers to pre-determined service standards.
Building relationships with existing customers to pro-actively anticipate and address future customer needs and identify sales opportunities.
Cross-sell appropriate customer needs related products face to face and otherwise.
Complete follow-up paperwork and undertake administration activities to ensure effective, efficient, and compliant operation of the branch.
Assist customers in completion of Bank stationary, forms etc.
Introduce customers to appropriate product/segment specialists as required for example SME and Corporate insurance needs.
Follow up renewals for a month.
Attend to insurance claims, do follow ups and submit forms on timely manner.
Undertake in-bound and out-bound marketing, special campaigns, promotions etc.
Deal with handling complaints in the Banking Hall
Review merchandising – general Banking Hall appearance, displays, cleanliness, tidiness etc.
Works to achieve service and sales targets.
Visit and source customers outside of the branch to meet targets.
Maintain statistics and monitor progress of target reporting.
Ensure on boarding process and relationship deepening.
Delivering an individual assigned financial target on local business.

Also Check  SADC is recruiting for several vacancies: Chairperson and Members of the Board of Directors

Business Management: 5%

Maintain statistics and monitor progress of target reporting

Risk and Controls Objectives

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards

Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture.

Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
All mandatory training completed to deadline
Be seen/heard doing/being…………

In an Operations context:

Maintaining a current understanding of customer needs, emerging trends, sales and servicing best practice, etc., sharing it with colleagues and applying it to day-to-day operations.
Supporting, and where appropriate leading, effective client meetings; understanding and owning the customer’s goals, promoting the full range of Absa products, and continuously developing long-term loyalty to the brand.
Planning and effectively managing their schedules and time to invest in high value activities, building in buffer zones to cover ad-hoc activities.
In a People context.

Actively seeking feedback on their own performance from others and taking action to develop and improve their own capabilities.
Actively contributing to the development of a “team culture” across the Branch, including the Specialist sales teams.
Being responsive to colleague queries and requests for support.

Have the following impact on………….

Customers:

Experience a consistently high standard of well-integrated customer service across all Network and Specialist propositions.
Feel important, appreciated and that their needs are understood.
Feel confident that Absa can make and save their money.
Will readily sign up to appropriate, additional Absa’ products and services when offered and will recommend others to Absa based on their experience.

Colleagues:

Collaborate with him/her routinely and naturally and treat them as a valued member of the Branch team.
Demonstrate confidence in the role holder as a colleague.

The Business:

See a motivated, high performing Branch team, working as one with their branch and operations colleagues, to achieve, and often beat, their plans and goals.

Bancassurance Officer – Moshi Job Vacancy at ABSA Bank Tanzania Limited

Technical skills / Competencies

Skills & Competencies

What does the role holder need to be able to do/be good at doing?

Keyboard skills to operate relevant Customer Systems
Basic numeracy for maintaining sales records.
Tact and diplomacy
Empathy
Communication skills particularly oral
Sales skills
Presentation skills
Networking
Commercial Awareness
Building Relationships quickly
Effective interpersonal skills (effective questioning and active listening)
Service Excellence
Personal Drive
Ability to plan and organise

Knowledge, Expertise and Experience

Experience

What does the role holder need to have done before?

Operated in a customer facing role where service is paramount.
Experience in service and sales environment
Has experienced a target driven role.

Knowledge

What does the role holder need to know/know about and/or be qualified in?

Certificate, Diploma, or a Degree in Insurance
Customer service standards
IT literate
Sales standards in line with regulation
Competitor information in relation to products and service
Fully conversant with all Insurance products
Detailed knowledge of relevant Customer systems to sell

Other requirements specific to the role:

Courtesy when dealing with a range of customers.
Initiative required to satisfy customer needs and seize sales opportunities.
Training requirements specific to the role

Sales process and selling training, service modules and minimum regulatory training. Also includes technical training to ensure competence in Insurance, Risk Management and Regulations. Also:

  • Sales & Marketing Course
  • Know Your Customer
  • Presentation and Communications course

Absa Values

Absa Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

  • I drive high performance to achieve sustainable results.
  • I’m obsessed with customer.
  • I have an African heartbeat.
  • I believe our people are our strengths.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Deadline: 2023-10-16

How to Apply:

CLICK HERE TO APPLY