Client Service Officer at CVPeople Tanzania


  • Managing client relationships through effective communication, problem-solving, and responding to requests.
  • Taking client communication briefs and, where required, supporting the Account Planner with drafting creative briefs.
  • Presenting and selling creative work.
  • Ensuring that project deadlines and budgets are met, communicating and seeking approval of any changes.
  • Identifying ways to grow client accounts through new business opportunities.
  • Managing work and performance of team members
  • Keeping the team and the client up to date with useful knowledge.
  • Maintaining accurate records of meetings, decisions, and next actions.
  • Working with Finance to limit write-offs, bill clients accurately, chase unpaid invoices, and do reconciliations.
  • Identifying accounts whose revenue may be shrinking so as to address any at-risk customers and reach out to these accounts to ensure they are retained
  • Preparation of different client presentation
  • Knowledge of digital advertising channels and related digital tools
  • Take a deep dive into the assigned clients’ business needs and objectives

Knowledge and Experience

  • Personable, and able to work effectively with various people.
  • Must be good in writing, both English and Swahili
  • Organised, with strong attention to detail and time management skills.
  • Must have presentation skills
  • Effective communicators, both verbally and in writing.
  • Persuasive, able to sell work and ideas, and respond positively to feedback.
  • Flexible, and able to solve problems.
  • Resilient and positive in difficult situations.
  • Able to juggle competing demands and accept pressure with equanimity.
  • Experience in developing and managing digital marketing programs
  • One year of working experience as an account manager
  • Two years experience in an agency working environment
Also Check  Graduate Trainee- Marketing at CVPeople Tanzania