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Front Desk Agent at Rotana Hotels:Apply Now

Rotana Hotels is a prominent hotel management company that has earned a reputation for its extensive network of luxurious and diverse properties throughout the Middle East, Africa, Eastern Europe, and Turkey. Founded in 1992, Rotana has grown to become one of the leading hospitality providers in the region, offering world-class accommodations, exceptional service, and a commitment to creating memorable experiences for its guests.

Key aspects and characteristics of Rotana Hotels include:

1. Geographical Presence: Rotana Hotels has a significant presence in various countries across the Middle East and beyond, with a portfolio that spans over 100 properties in more than 20 countries. These include the United Arab Emirates, Saudi Arabia, Qatar, Oman, Jordan, Turkey, and many more.

2. Diverse Hotel Offerings: Rotana’s portfolio comprises a diverse range of properties, including upscale city hotels, luxury resorts, and serviced apartments, catering to a wide spectrum of traveler preferences. The brand’s diverse offerings allow guests to find accommodations that suit their needs, whether it’s for business, leisure, or long-term stays.

3. Exquisite Dining: Rotana properties often boast a variety of dining options, from local cuisine to international flavors. The brand is known for its commitment to culinary excellence, offering a memorable gastronomic experience for guests.

4. Meeting and Event Spaces: Rotana Hotels have extensive meeting and event facilities, making them a popular choice for business travelers and event planners. These venues are equipped with the latest technology and are staffed by experienced event coordinators to ensure the success of meetings, conferences, and special events.

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5. Spa and Wellness: Many Rotana properties feature world-class spa and wellness centers. These facilities offer a range of treatments and relaxation options to help guests unwind and rejuvenate during their stay.

6. Exceptional Service: Rotana is renowned for its commitment to delivering exceptional service. The staff is well-trained, attentive, and strives to make guests feel at home during their stay.

7. Sustainability Initiatives: In alignment with global trends, Rotana Hotels has implemented various sustainable practices aimed at reducing the environmental impact of their operations. This includes energy conservation, waste reduction, and community engagement.

8. Rotana Rewards: Rotana offers a loyalty program known as Rotana Rewards, which provides guests with benefits and privileges, including room upgrades, discounts, and more, for their continued patronage.

9. Community Engagement: Rotana is actively involved in various corporate social responsibility initiatives, supporting local communities through education, healthcare, and environmental initiatives.

Rotana Hotels has received numerous awards and accolades over the years, reinforcing its reputation as a premium hospitality brand. The company’s growth and dedication to excellence have made it a preferred choice for both leisure and business travelers looking for a luxurious and memorable experience in the Middle East and beyond. With its continuous expansion and commitment to quality, Rotana Hotels is expected to remain a significant player in the global hospitality industry.

Rotana Hotels & Resorts · Tanzania

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

  • Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
  • Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
  • Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
  • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
  • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  • Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
  • Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  • Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
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Education, Qualifications & Experiences

  • You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
  • Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
  • Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

  • Understanding the Job
  • Taking Responsibility
  • Recognizing Differences
  • Customer Focus
  • Adaptability
  • Teamwork

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